DOCUMENTS REQUIRED TO MAKE A COMPLAINT

In Email related Complaints

>> A written Complaint explaining the complete incidence.

>> Copy of the alleged Email.

>> Email should be taken from the original receiver.

>> Copy of the forwarded email should be avoided.

>> Full Header of the alleged Email.

>> Copy of email and header should be in both hard & soft forms.

>> Soft copy should be given in a CD-R only.

How to view Headers in Gmail

>> Open the email in concern.

>> Click the down arrow next to Reply, at the top of the message pane.

 >> Select Show Original.

>> A summary of the headers will appear in a new window.

In Social Media related Complaints

>> Copy/screenshot of alleged contents/profile

> > Screenshot copy of URL of alleged contents

>> Contents should be in both hard & soft forms

>> Soft copy should be given in CD-R only

How to view URL of Image/Video/Post

>> Click on the image/video/post whose URL you want to view.

>> The full URL will be seen on the address bar

>> Copy the full URL into a file or document

In Mobile Apps Related Complaints

> > Screenshot of the malicious app and the location from where it downloaded.

>> Bank statement from the victim’s account if any transactions made.

>> Soft copy of all above mentioned documents in soft form. 

 

In Business Email Compromise Complaints

Brief description of the incident, and consider providing the following financial information:

1. Originating Name

 2. Originating Location

 3. Originating Bank Name

 4. Originating Bank Account Number

 5. Recipient Name

 6. Recipient Bank Name

 7. Recipient Bank Account Number

 8. Recipient Bank Location (if available)

 9. Intermediary Bank Name (if available)

 10. SWIFT Number

 11. Date

 12. Amount of Transaction

13. Additional Information (if available) 

 

In Data Theft Complaints

>> Copy of data which has been stolen.

>> Copyright certificate for the data in question.

>> Details of suspected employee who took the data from company.

>> Following documents related to suspected employee:

  Appointment letter

  Non-disclosure agreement if any

  List of duty assigned.

  List of gadgets assigned to the suspected.

 List of clients with whom the suspect is in touch.

>> Proof of selling of your copyright data to any client.

>> Devices used by the suspect while working with the company, if any.

In Ransomware Complaints

>> E-mail id /phone number or any other means of communication through which ransom has been demanded.

>> If malware was sent in the attachment of the mail. Screen shots of the mail with full header of first receiver should be provided.

In Net Banking/ATM Complaints

>> Bank statement from the concerned bank of last six months.

>> Copy of SMSs received related to the alleged transactions.

>> Copy of your ID proof and address proof as shown in the bank records.

In Fake Call Frauds

> >Bank statement from the concerned bank of last six months.

>> Make a copy of SMSs received related to the alleged transactions.

>> Copy of your ID proof and address proof as shown in the bank records.

In Lottery Scams Complaints

>> Bank statement from the concerned bank of last six months.

>> Make a copy of SMSs received related to the alleged transactions.

>> Copy of your ID proof and address proof as shown in the bank records.

In Bitcoin Related Complaints

>> Complete facts in brief about the incident.

>> Address of Bitcoin.

>> Amount of Bitcoin involved.

>> Address from/to whom purchase/sale of Bitcoins is done.

In Cheating Related Complaints

>> Print out of the alleged email along with its full header of the email

>> E-mail should be taken from the original receiver.
>> Copy of the forwarded email should be avoided

>> Bank statement from the victim’s account.

>> Details of the alleged transaction made.

>> Soft copy of all above mentioned documents.

In Online Transactions Related Complaints

>> Bank statement from the concerned bank of last six months.

>>  Make a copy of SMSs received related to the alleged transactions.

>> Copy of your ID proof and address proof as shown in the bank records.